Welcome to Chattogram IT Soft. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

🔧 Technical Support

• Chattogram IT Soft will provide 1 year of technical support to the First Party.
• Support includes minor feature updates. Major issues or upgrades will be handled at a minimal additional cost.

🚀 Project Delivery

• All work will be completed within the agreed timeline and delivered to the First Party.
• Any new features or changes requested during development will require extra time and payment, based on mutual agreement.
• Quality and effectiveness of the project will be ensured.

🔐 Data Security

• All project data will be kept secure and confidential and will not be shared with any third party.
• Server and security management will be handled with the consent of the Second Party.

💳 Payment Structure

Payment will be completed in the following phases:

• 35% Advance Payment (Project Start)
• 35% After Design Completion
• 30% After Final Delivery (within 2 days)

❌ Project Cancellation Policy

• If the client cancels the project voluntarily, payments made are non-refundable.
• If the client does not accept the project within the agreed time, Chattogram IT Soft reserves the right to take legal action.

⚖️ Breach of Agreement

• Any violation of terms by either party may result in legal action.

➕ Additional Services

• Additional features or upgrades will be provided based on discussion and agreement.
• Extra work will incur separate charges.

🛡️ Prevention Measures

• In case of cyber attacks or system damage, Chattogram IT Soft will take responsibility to resolve the issue.

🏢 Ownership

• After project completion, admin access will be handed over to the First Party.
• Domain and hosting will remain under the Second Party’s control.
• The software cannot be shared with third parties without permission.

⚖️ Dispute Resolution

• Disputes will be resolved through mutual discussion.
• If unresolved, actions will follow the laws of Bangladesh.

📅 Contract Duration

• This agreement will be valid for 1 year and may be extended with mutual consent.

🎓 Training & Documentation

• Training will be provided to staff for system usage.
• Necessary guidelines and documentation will be supplied.

🌐 Server & Hosting

• Hosting support will be provided for the first year.
• Renewal will require additional charges.
• Unauthorized third-party modifications will result in automatic termination of the agreement.

👤 User Account Management

• Users must complete account setup and configuration.
• Support will be available if assistance is needed.

🔒 Security Updates

• Regular updates will be provided to ensure system security.
• Vulnerabilities will be identified and fixed promptly.

⏱️ Downtime Support

• Any downtime or technical issue will be resolved promptly.
• 24/7 support will be available.

📞 Customer Support

• A dedicated support line will be available.
• Complaints will be resolved within 24–48 hours.

💾 Data Backup

• Regular backups will be ensured (if monthly service is active).
• Backup files will be provided as required.

🔄 Feature Updates

• Minor updates will be provided free of cost.
• Major features will require a separate agreement.

⚙️ Customization

• Required customization will be provided as per agreement.
• Timeline will be defined in advance.

🔑 Access & Control

• Full admin access will be provided to the First Party.
• Changes can be made as per requirements.

📊 Reporting

• Regular progress updates and a final report will be delivered.

💬 Feedback & Improvements

• Suggestions for improvements or new features will be welcomed and supported.